ClickSoftware is the leading provider of mobile workforce management and service optimisation solutions that create business value for service operations through higher levels of productivity, cost effectiveness and ultimately customer satisfaction.

We offer a full range of service management software for any size of service organisation from demand forecasting, to capacity planning, scheduling, rostering, mobility, customer appointment booking and analytics.

ClickSoftware offer a host of implementation, educational, and support services, all aimed at helping you service more customers every day, week, month and year.

Customer satisfaction is the lifeblood of any organisation and ClickSoftware’stechnology and expertise are at the heart of the most successful service operations around the world.

For more information, visit:http://www.clicksoftware.com

Wheatley Associates Ltd are experts in mobile workforce scheduling and efficiency. Drawing on its extensive software development heritage and its understanding of multi-dimensional scheduling requirements, the company provides a range of software solutions to manage complex, real-time mobile workforce scheduling demands. Applicable to a broad range of industries, markets and applications, the company’s mobile workforce scheduling solutions dynamically balance work allocations and take account of changing events to maximise productivity and ensure the optimal use of costly resources.

The company’s scheduling solutions are backed by a comprehensive range of in-depth consultancy services designed to help clients understand and address the mobile workforce ‘Efficiency Bleed’. Additionally, with its leadership position in the provision of asset and data management solutions the company continues to be well-placed to take advantage of the increasing demand for complex asset management to be integrated with scheduling challenges.

Wheatley Associates Ltd is a privately-held company based in Suffolk in the United Kingdom.

For more information, visit: www.wheatley-associates.co.uk

Aeromark is the UK’s leading provider of comprehensive and future-proof service management systems for the business market.

Aeromark’s service management systems include vehicle tracking; service management; fleet management; workforce planning and scheduling; KPI analysis and PDA workflow management.

Our single platform integrated solutions are designed to maximise business transformation and return on investment for your business.

Aeromark’s hosted service management systems have a low life-time cost of ownership and unlike our competitors, our agile platform and inclusive upgrade charges ensure that you never have to worry about hidden costs.

Aeromark’s fully integrated solution includes the following modules:
PDA Workflows - design and redesign hundreds of forms ensuring that your workflows always match your business processes using our easy to use, drag and drop technology. Professional, electronic PDA solutions to speed up business processes, reduce paperwork and improve the flow of business critical information.

Vehicle Tracking - Many competitors offer first generation solutions however Aeromark deliver third generation vehicle tracking; collecting good quality data and presenting it in a meaningful way that enables you to make better management decisions whilst the technology delivers significant savings.
Aeromark Scheduling is a market leading, 5 tier scheduling and optimisation module which can be configured from simple manual, drag and drop planning boards to fully dynamic, real-time, optimised scheduling offering you complete flexibility and maximising the utilisation of your resources.

Aeromark Analysis is the most effective graphical representation of telematics and performance data on the market. It pulls information from multiple feeds to ensure you get the most accurate, reliable picture of your business activity. Providing your business with the information to make real changes.

Improvement (CIP) - Aeromark operate a Continuous Improvement Programme for all customers. Unlike our competitors Aeromark has a unique business model and cost of change, software upgrades and service is included in affordable monthly charges. Aeromark offers a dedicated partnership focused on sharing benefits and delivering ongoing savings.

Aeromark Fleet Management gives you instant visibility of your fleet allowing you to efficiently manage day-to-day issues without the hassle of trawling through endless paperwork. Servicing, MOT’s, manufacturer information, driver information all available at the click of a mouse.

Service Management - incorporates end-to-end business processes from simple call handling to enterprise resource planning. Service Management assists your first line support staff in intelligently logging new customer enquiries and requests, freeing up skilled workers to focus on driving your business forward.

Telogis, the platform for location intelligence, is dedicated to enhancing the value of its customers’ businesses through the integration of location technology, information and services. The company works with large enterprises around the globe, as well as small-to-medium businesses, to outfit fleets with premium technology and services that lower operating costs, improve productivity and safety, and help them make informed business decisions based on real-time data. The company also works with some of the largest OEMs in the world, such as Ford and Freightliner, to offer their customers advanced telematics, route planning and optimisation, mobile workforce management and mobile interface technologies.

Telogis solutions provide business management with situational awareness and a perspective into the net effectiveness of their company’s mobile resources with actionable data presented in a manner that is easy to understand. That includes new and innovative ways to improve asset maintenance/management, fuel efficiency, reporting and monitoring. The Telogis platform is fully scalable and integrates into a wide variety of back office systems and hardware options. The key to that integration is advanced APIs that allow programs such as Telogis Fleet, Telogis Route and Telogis Mobile to interact seamlessly with everything from fuel cards and payroll reporting to enterprise resource planning (ERP) software and customer relationship management (CRM) systems.

Telogis is also The Green Telematics Company – no other platform of products available in the industry today helps companies keep their carbon footprint in check by reducing idling times, ensuring emissions compliance, reducing out-of-route miles and maintaining vehicles to extend asset longevity.  As a web-based, Software-as-a-Service (SaaS) solution, the Telogis platform of enterprise solutions is also easy to implement and integrate into existing IT infrastructures without adding new and expensive hardware.

For more on how the Telogis platform will help you, as well as market-specific case studies and information, visit www.Telogis.com

Brother is a globally recognised technology brand which is trusted and valued around the world. Originating in Japan over a century ago, we now have operations in 40 countries and our products are sold in more than 100 countries world-wide.

Renowned for our business solutions, some of our best-known products include printers, all-in-one devices, fax machines, labelling machines and mobile print solutions.

Business solutions for the mobile workforce
Our mobile solutions business features a range of products that are designed to meet the needs of mobile workforces and field services. These include:

Brother PJ Series – a range of mobile printers, which use advanced direct thermal printing technology to produce crisp text and graphics whilst on the move. These A4 mobile printing solutions can connect to devices such as laptops, tablet PCs, PDAs and Smartphones and users include public safety divisions, field sales representatives and professional services consultants.

Brother MW Series – small-format mobile printers designed for on-the-go A7 and A6 printing, using thermal technology. They can connect to a variety of devices such as laptops and PDAs. Brother MW series is used by a variety of sectors that have field workforces, including logistics, transport and retail.

Strong presence in Europe
Brother has built a strong presence in Europe since entering the market in the 1950s. We have sales offices in 19 European countries, recycling factories in the UK and Slovakia and a head office in Manchester, UK.
Our products are sold throughout Europe by accredited resellers and retailers,
who are experts in their fields.

‘At your side’ ethos
Our motto is ‘At your side’; this means we always put our customers first everywhere, every time. We are a reliable partner providing efficient sales support and customer care, both before and after sale. Our products and services are designed to meet the style, space and application of our customers’ workplaces.

Brother Earth
Brother Earth describes our positive attitude and commitment to our communities and our planet - our goal is to play our part to help build a society where sustainable development can be achieved. At Brother we will always take responsibility, act respectfully and try to make a positive difference.

For more information about Brother’s products visit: http://www.brother.eu

BMB Marking Systems is an innovative global provider of comprehensive enterprise mobile solutions for sales, wholesales delivery and field service companies. As a result of our extensive technology portfolio and experience in developing, deploying and managing mission-critical business applications, our solution is currently used by thousands of field sales professionals around the world. We designed our core mobile technologies to enable rapid deployment of standard-based mobile solutions for different vertical segments industries.

Leadent Solutions is a niche consultancy house helping businesses drive improved business performance from their service operations. We work with clients to design and optimise their entire service operating model from the back to the front office. Our approach is centred around real experience gathered at the sharp end of the best practices required to truly optimise efficiency and customer service – across people, process and technology. Our technology independence means we don’t have a hidden agenda, but we absolutely know what it takes to maximise your investment in technology. It’s about how successfully your change programme can truly streamline business processes and prepare people for change.

After all changing software code is easy. Changing your organisation’s DNA isn’t.

With a long-established reputation based on delivering technology-enabled and organisational change across a diversity of global service-centric organisations, Leadent Solutions has developed an enviable reputation for the quality of our people, our delivery and our market knowledge. Our sole objective is to improve client performance and competitiveness by bringing our specialist knowledge and experience to the table and applying it to your specific business challenge.  We have end-to-end programme capability:

• Business and Technology Consulting
• Benefits Realisation
• Programme and Project Management
• Business Change Management

Think Service Optimisation. Think Leadent Solutions
For more information, visit: www.leadentsolutions.com

Exel Computer Systems plc, a UK software author, has been developing, implementing and supporting business software solutions from their offices in Nottingham for over 25 years. With tens of thousands of users worldwide, Exel’s customer base spans industries as diverse as food, aerospace, engineering, automotive, electronics and packaging. Exel’s experience and extensive industry knowledge ensure that they are best placed to assist their customers to achieve competitive advantage through the employment of state-of-the-art business solutions.

Exel author a fully integrated ERP system as well as Field Service Management and Remote Sales Force solutions.

Exel’s Eagle Field Service system leads the way as a complete mobile management solution providing real-time information and resources to field based engineers delivered directly to their mobile or touchscreen device, as well as unprecedented levels of control and visibility to management.

Contained within the Eagle Field Service solution are all the relevant modules required by a service department, including quotations, maintenance contract & asset management, call/case logging, scheduling, document management, integrated & definable workflow, remote worker/mobile data, purchasing & stock, contract & chargeable work invoicing, web self-service, contract management & CRM.

Exel’s Eagle Sales Force brings all of the benefits of a full Sales Force Automation solution to your company, allows sales staff to access and update business information whilst they are out of the office, thereby ensuring that your business data is unified and up to date throughout the organisation.

Eagle Sales Force uses Exel's best practice processes to automate the sales tasks, whilst providing sales staff with access to contact details, appointments, opportunities, history information, tasks, stock enquiries and much more, in real time. Comprehensive Document Management and flexible Management Reporting modules within the Eagle Sales Force solution enables you to react to customer demand.

At the core of our solutions lies toolset technology that future proofs your investment. The built-in Workflow and Customisation Toolsets ensure that as your business processes change or your customer requirements grow, the Eagle solutions can be adapted to meet these changes by empowering you to change the system without needing to involve the software author.

For more information visit: http://www.exel.co.uk